Natasha and Miranda have been great help through the process and we have enjoyed working with them.
Jerry J. Kratochvil, CFO, Auto Tire & Parts
About
NAPA Auto Tire & Parts payment migration
What makes a multi-location payment processor migration succeed?
A 56-store processor change involves much more than signing a new agreement. Merchant accounts, funding, hardware, store coordination and post-launch statements all have to match the commercial and operational plan.
For multi-location retailers facing the same change today, Swipesum combines Merchant Accounts with Implementation Assistance, Merchant Advocacy and Statement Audits.
If you are planning a processor migration across multiple locations, have Swipesum map the merchant-account, hardware and implementation plan before cutover.
The challenge
Why multi-location processor migrations fail in the details
A processor decision can look good on paper and still fail operationally if merchant accounts are configured incorrectly, terminals arrive late, funding does not match expectations or post-launch statements contain unexpected charges. The migration needed one team accountable for the details across all 56 stores.
56-location cutover
The processing relationship had to change without creating unnecessary disruption across the store footprint.
Per-store fees
Charges that look small on one merchant statement become material when they repeat every month across dozens of locations.
Post-launch accountability
The first statements still needed expert review so unexpected provider fees could be identified and escalated quickly.
Implementation
How Merchant Accounts + implementation services supported 56 stores
Negotiate and coordinate the merchant-account migration
Swipesum negotiated the processing relationship and coordinated the merchant-account, hardware and location transition.
- Commercial-term negotiation
- Merchant-account migration
- Location and hardware coordination
- Store-level implementation support
Audit the economics after go-live
Once processing was live, Swipesum continued reviewing statements and acting as the escalation point when fees or account behavior did not match expectations.
- First-month statement review
- Unexpected-fee escalation
- Merchant advocacy
- Ongoing provider support
