Navigating the complex world of merchant processing would have been impossible without Swipesum’s expertise.
Luke Stanton, Neighborly Brands
About
Neighborly / ProTradeNet franchise payments partnership
How do you standardize franchise payments without forcing every brand onto one processor?
Neighborly's brands operate across home services, where businesses may accept payments in the field, over the phone, through software or at a physical location. Different brands and locations also use different business systems, gateways and provider relationships.
For complex franchise networks today, Swipesum combines Franchise Programs with Swipesum CPO, Solution Due Diligence, Software Expertise and Merchant Advocacy. Swipesum CPO is designed to centralize the same provider oversight, cost control, reporting and ongoing support this kind of multi-provider environment requires.
If your brands or locations are spread across different processors, gateways and software systems, have Swipesum design the provider-agnostic payments program.
The challenge
Why a one-size-fits-all processor strategy breaks down across franchise brands
Swipesum found more than 15 payment-provider environments across the ecosystem. Pricing, software compatibility, hardware, onboarding and support requirements differed by brand and location, so the network needed common payment expertise without assuming every business should use the exact same stack.
Different software environments
Brands and locations use different business-management systems, payment workflows, and integration options.
Network-level leverage
The organization needed consistent payment expertise and negotiating leverage while preserving flexibility for individual businesses.
Service accountability
The value of the program depends on what happens after signup when fees change, hardware fails, or a franchisee needs help.
Implementation
How Swipesum runs provider-agnostic franchise payments across a complex network
Evaluate economics, software and provider fit
Swipesum compared the payment environments already in use and evaluated providers around economics, technology, onboarding, support and long-term fit.
- 15+ provider environments reviewed
- Pricing and contract comparison
- Software and gateway due diligence
- Hardware and operating-model review
Operate the payments layer after the decision
Swipesum stays involved with onboarding, payment questions, hardware, statement review and provider escalation so the network has an operating payments team behind it.
- Merchant onboarding and training
- Hardware and integration assistance
- Statement review and cost oversight
- Ongoing merchant advocacy and provider support
