Collaborating with Swipesum and Visa’s solution will further us in our goal to help make fundraising easy.
Ronald Pruitt, Founder & President, 4aGoodCause
About
4aGoodCause platform payments support
How can a fundraising platform keep payment flexibility without becoming the payment support desk?
4aGoodCause gives nonprofits tools for online donations, recurring giving, events, crowdfunding and donor management. Its payment model needed to protect donation economics while preserving processor choice, reliable integrations and responsive support for nonprofit customers.
For fundraising and software platforms with a similar model today, the relevant Swipesum stack combines Swipesum Gateway with Platform Payments services, including Implementation Assistance, Cost Reduction and Merchant Advocacy.
If your platform needs more processor flexibility, better gateway economics or a payments team behind the technology, review your payment gateway strategy with Swipesum.
The challenge
Why a single-provider payment model can limit fundraising platforms
The previous setup exposed 4aGoodCause and its nonprofit customers to annual increases and provider fees that were difficult to remove. At the same time, any change had to preserve donation flows, recurring payments and the customer experience without adding a new payments-support burden to the platform team.
Fee creep
Annual increases and added provider fees were eroding the economics for nonprofit accounts.
Provider flexibility
The platform needed a gateway approach that could support multiple backend processing options instead of creating another dependency.
Customer support
Nonprofits needed a clear place to go when payment fees, statements, onboarding, or processor issues surfaced.
Implementation
How Swipesum Gateway strategy + payment services addressed the problem
Build gateway flexibility and processor choice
Swipesum moved the program toward a gateway-led architecture that could preserve the fundraising experience while creating more flexibility across backend processing options.
- Payment gateway and architecture strategy
- Multiple backend processor options
- Migration and onboarding coordination
- Recurring-payment continuity planning
Add the payments team behind the gateway
Swipesum stayed involved after the architecture decision, reviewing fees, helping accounts work through provider issues and giving the platform a dedicated payments resource instead of leaving that work with its internal team.
- Statement and fee monitoring
- Processor escalation and negotiation
- Merchant advocacy and customer support
- Ongoing payment-cost review
