Everything is going pretty smoothly and I really like the service provided and ability to quickly resolve any issues if they come up.
Jack W. Williamson, Owner / Operations Manager, Fish Window Cleaning - Killeen/Temple
About
Fish Window Cleaning franchise payments program
How do you scale merchant services across independently owned franchise locations?
Every franchise location can have its own merchant application, underwriting, banking setup, processor history, reporting preferences and migration dependencies. Fish needed a payments partner that could serve owners directly while giving corporate a program it could confidently expand.
For franchise systems with the same challenge today, the relevant Swipesum stack combines Franchise Programs, Merchant Accounts, Implementation Assistance and Merchant Advocacy.
If you want to scale merchant services across independently owned locations without making corporate the support desk, talk with Swipesum about your franchise rollout.
The challenge
Why franchise payment processing cannot be rolled out with one corporate switch
Each location had its own merchant application, underwriting path, banking information, existing payment setup, processor contract and reporting preferences. Stored payment-token portability added another migration dependency, so the program had to scale location by location without creating unnecessary disruption.
Location-by-location onboarding
Independent owners required individual applications, underwriting, bank setup and payment configuration, with coordination between corporate and each location.
Legacy migration dependencies
Stored payment tokens and existing provider arrangements complicated migration, requiring phased onboarding and alternative approaches.
Support that could grow with the program
Franchisees needed a direct resource for reporting, processor fees, payment questions and troubleshooting as more locations joined.
Implementation
How Franchise Programs + Merchant Accounts scaled from pilot to 100+ locations
Prove the owner experience with a controlled pilot
Swipesum began with a small group of franchisees, handled applications and underwriting, and worked through payment setup and migration issues before broadening the rollout with corporate.
- Merchant applications and underwriting coordination
- Location-specific merchant-account setup
- Stored-token and legacy-provider migration support
- Corporate and franchisee rollout coordination
Scale direct payments support across the network
After the pilot, the program expanded to 100+ live locations with Swipesum serving as the direct payments resource for onboarding, reporting, fee questions and account support.
- Direct franchisee onboarding and account support
- Portal and daily batch-report assistance
- Processor-fee review and issue resolution
- Ongoing corporate coordination and franchisee engagement
