Retrieval

Definition

A retrieval request, also called an inquiry or request for information in some payment systems, asks a merchant for details about a transaction. It can seek a receipt or other documentation when a cardholder or issuer needs clarification.

Not every dispute has a retrieval stage

The workflow depends on the network and provider. Stripe, for example, describes inquiries as a preliminary phase used by some networks, rather than a universal step before every chargeback.

Review the actual notice for the requested evidence and response deadline, retain transaction records appropriately, and respond through the provider’s process. Supplying information does not guarantee a particular outcome if the matter becomes a formal dispute.

Related payment guidance

Continue with explore related payment terms, or return to the payments glossary.

Reference: Stripe dispute guidance.