Voice Authorization

Definition

Voice authorization is approval obtained through an authorized telephone authorization service rather than through the usual electronic gateway request. If approval is issued, its authorization code may be used in a supported capture-only transaction.

Use the provider’s instructed process

A referral to voice authorization is different from a general decline. Use the contact channel and workflow supplied by the merchant’s own processor or acquiring bank. A phone call should not be treated as permission to bypass an issuer decline or a fraud control.

Obtaining a code and capturing a payment are separate actions. Confirm the required transaction details and capture procedure with the provider. Voice approval does not guarantee that a transaction cannot later be disputed.

Related payment guidance

Continue with compare authorization and capture, or return to the payments glossary.

Reference: Authorize.net documentation.